[UPDATE:] United Airlines CEO Oscar Munoz just released the following statement:
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly with him to address and resolve this situation.”
United Airlines is coming under fire this morning after a video surfaced of the company violently dragging a man off a plane.
United overbooked a flight from Chicago to Louisville on Sunday and needed some passengers to give up their seats. But when nobody volunteered to take the next flight out, officials took things into their own hands.
In cell phone footage that has hit the web, you see a group of men from the Department of Aviation police ferociously drag one man out of his seat and off the plane. Literally.
In the clip, you see security pull the man from the seat, over the armrest and into the aisle way. The man, who cut his lip during the disturbing altercation, was then dragged all the way to the from of the plane on his back.
At one point, you hear someone yell, “they busted his lip.” Another female passenger can be heard screaming, “oh my god, look what you did to him.”
— Jayse D. Anspach (@JayseDavid) April 10, 2017
The man was apparently selected at random to take another flight, but when he refused, the violent occurrence went down. According to reports, the passenger was a doctor who claimed he could not leave the flight because he had to be at the “hospital in the morning to see patients.”
A spokesperson for United told WHAS ABC in a statement: “Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.”